Privacy Policy

PRIVACY POLICY
Last updated September 04, 2025
This Privacy Notice for Three Tors Electrical (‘we’, ‘us’, or ‘our’) describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:
Visit our website at http://www.threetorseletrical.co.uk or any website of ours that links to this Privacy Notice Engage with us in other related ways, including any sales, marketing, or events Questions or concerns?

Reading this Privacy Notice will help you understand your privacy
rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at
admin@threetorseletrical.co.uk.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be
considered ‘special’ or ‘sensitive’ in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by
submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL
INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the
Services, express an interest in obtaining information about us or our products and Services,
when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on
the context of your interactions with us and the Services, the choices you make, and the
products and features you use. The personal information we collect may include the
following:
names
phone numbers
email addresses
mailing addresses
billing addresses
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and
you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser
and device characteristics — is collected automatically when you visit our
Services.
We automatically collect certain information when you visit, use, or navigate the Services.
This information does not reveal your specific identity (like your name or contact information)
but may include device and usage information, such as your IP address, browser and device
characteristics, operating system, language preferences, referring URLs, device name,
country, location, information about how and when you use our Services, and other technical
information. This information is primarily needed to maintain the security and operation of
our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and
performance information our servers automatically collect when you access or use our

Services and which we record in log files. Depending on how you interact with us, this log
data may include your IP address, device information, browser type, and settings and
information about your activity in the Services (such as the date/time stamps associated with
your usage, pages and files viewed, searches, and other actions you take such as which
features you use), device event information (such as system activity, error reports
(sometimes called ‘crash dumps’), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet,
or other device you use to access the Services. Depending on the device used, this device
data may include information such as your IP address (or proxy server), device and
application identification numbers, location, browser type, hardware model, Internet service
provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's
location, which can either be precise or imprecise. How much information we collect
depends on the type and settings of the device you use to access the Services. For
example, we may use GPS and other technologies to collect geolocation data that tells us
your current location (based on your IP address). You can opt out of allowing us to collect
this information either by refusing access to the information or by disabling your Location
setting on your device. However, if you choose to opt out, you may not be able to use certain
aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply with law. We may
also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you
interact with us, including:
To facilitate account creation and authentication and otherwise manage user accounts. We
may process your information so you can create and log in to your account, as well as keep
your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to
provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to
respond to your inquiries and solve any potential issues you might have with the requested
service.
To send administrative information to you. We may process your information to send you
details about our products and services, changes to our terms and policies, and other similar
information.
To fulfill and manage your orders. We may process your information to fulfill
or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect
your vital interests or the vital interests of a third party, such as situations involving potential
threats to the safety of any person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with
the following third parties.
We may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company assets, financing, or acquisition of all or a
portion of our business to another company.

When we use Google Maps Platform APIs. We may share your information with certain
Google Maps Platform APIs (e.g., Google Maps API, Place API). Google Maps uses GPS,
Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while
Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This
data helps Google Maps provide directions, but it is not always perfectly precise.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your
information.
and manage your orders. We may process your information to fulfill and manage your
orders, payments, returns, and exchanges made through the Services.
To save or protect an individual's vital interest. We may process your information when
necessary to save or protect an individual's vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we
have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your
consent, to comply with laws, to provide you with services to enter into or fulfill our
contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the
valid legal bases we rely on in order to process your personal information. As such, we may
rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission (i.e., consent) to
use your personal information for a specific purpose. You can withdraw your consent at any
time. Learn more about withdrawing your consent.
Performance of a Contract. We may process your personal information when we believe it is
necessary to fulfill our contractual obligations to you, including providing our Services or at
your request prior to entering into a contract with you.
Legal Obligations. We may process your information where we believe it is necessary for
compliance with our legal obligations, such as to cooperate with a law enforcement body or
regulatory agency, exercise or defend our legal rights, or disclose your information as
evidence in litigation in which we are involved.
We may use cookies and similar tracking technologies (like web beacons and pixels) to
gather information when you interact with our Services. Some online tracking technologies
help us maintain the security of our Services and your account, prevent crashes, fix bugs,
save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our
Services for analytics and advertising, including to help manage and display advertisements,
to serve advertisements to you, to serve abandoned shopping cart reminders (depending on
your communications preferences). The third parties and service providers use their
technology to provide advertising about products and services tailored to your interests
which may appear either on our Services or on other websites.
Specific information about how we use such technologies and how you can refuse certain
cookies is set out in our Cookie Notice.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in
this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes
set out in this Privacy Notice, unless a longer retention period is required or permitted by law
(such as tax, accounting, or other legal requirements). No purpose in this notice will require

us to keep your personal information for longer than the period of time in which users have
an account with us.
When we have no ongoing legitimate business need to process your personal information,
we will either delete or anonymise such information, or, if this is not possible (for example,
because your personal information has been stored in backup archives), then we will
securely store your personal information and isolate it from any
further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and
technical security measures.
We have implemented appropriate and reasonable technical and organisational security
measures designed to protect the security of any personal information we process. However,
despite our safeguards and efforts to secure your information, no electronic transmission
over the Internet or information storage technology can be guaranteed to be 100% secure,
so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third
parties will not be able to defeat our security and improperly collect, access, steal, or modify
your information. Although we will do our best to protect your personal information,
transmission of personal information to and from our Services is at your own risk. You should
only access the Services within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from, or market to children under 18 years of age, nor do
we knowingly sell such personal information. By using the Services, you represent that you
are at least 18 or that you are the parent or guardian of such a minor and consent to such
minor dependent’s use of the Services. If we learn that personal information from users less
than 18 years of age has been collected, we will deactivate the account and take reasonable
measures to promptly delete such data from our records. If you become aware of any data
we may have collected from provided in the section ‘HOW CAN YOU CONTACT US ABOUT
THIS NOTICE?’ below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its
withdrawal nor, when applicable law allows, will it affect the processing of your personal
information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our
marketing and promotional communications at any time by clicking on the unsubscribe link in
the emails that we send or by contacting us using the details provided in the section ‘HOW
CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the
marketing lists. However, we may still communicate with you — for example, to send you
service-related messages that are necessary for the administration and use of your account,
to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate
your account, you can:
Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and
information from our active databases. However, we may retain some information in our files
to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal
terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default.
If you prefer, you can usually choose to set your browser to remove cookies and to reject
cookies. If you choose to remove cookies or reject cookies, this could affect certain features
or services of our Services.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at
admin@threetorseletrical.co.uk or contact us by post at:
Three Tors Electrical
10 Mayne Close
Hatherleigh, Devon EX20 3LA
United Kingdom
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?
You have the right to request access to the personal information we collect from you, details
about how we have processed it, correct inaccuracies, or delete your personal information.
You may also have the right to withdraw your consent to our processing of your personal
information. These rights may be limited in some circumstances by applicable law. To
request to review, update, or delete your personal information, please fill out and submit a
data subject access request.